Frequently Asked Questions
General Registration Information
With Delta's Online Recreation Program Registration system, you can search and register for available courses and programs, pre-register and withdraw for Drop-In Activities, purchase facility passes, view your family’s program schedules, view activity outcomes (grades), and view recreation-related financial history.
Delta's Online Recreation Program Registration system requires that you have an active email address to access your online account.
However, you can still create an account and register by calling 604-952-3000 or visiting one of our recreation facilities in person.
No, you can still search for programs and activities and see availability without an online account, however; you will need to have an online account to register for programs and activities through the Recreation Program Registration system.
Click the links below to view Drop-In Activity and Registered Program information:
You can pre-register for Drop-In Activities 72 hours before the start time.
Click Here to view available drop-ins.
Select the Drop-In Activity you want to attend, click “Register” and it will prompt you to login or sign up.
The Delta's Online Recreation Program Registration system meets industry standard security certification including PCI-DSS Level 1 for credit card data and TLS 1.2 over HTTPS for account protection. Please ensure you use a strong password on your account and do not share your account information with anyone. For more details on system security, please visit http://www.perfectmind.com/security.
You require a credit card to register online if your online account does not have existing account credit.
If you do not have a credit card, you can visit a facility in person and purchase account credit to be applied onto your account.
Once the credit is applied to your account, you will be able to register and use your account credit to make payments. Please ensure you have enough account credit available to cover the full cost of your registration(s).
Yes, you can create an account and register online regardless of where you live.
Yes. Delta's Online Recreation Program Registration system is mobile friendly and can be accessed using a computer, phone, or tablet, any time of the day.
Chrome is the optimal browser to use on a desktop computer.
Mobile users may find it easier to navigate using Safari or Chrome.
We do not pause passes at this time. We do consider prorated refunds for medical or relocation reasons when acceptable documentation is provided.
Activity Related Questions
Click on the applicable link below, and there are several ways of finding information:
- Keyword, course number, or course name search if you know exactly what you’re looking for
- Choose a genre of program (Sports, Arts, Fitness) to start narrowing programs down
- Use search filters on the left to narrow down age, location, dates
There are landing pages for both Drop-In Activities and Registered Programs
From the landing page, you can select the activity categories or filter options to narrow your search by activity, dates, ages, times, locations, or you can use the course number or course name in the search field.
Once you find the program or activity you wish to register into, select “More Information” twice until you get to Login page.
Login, or create an account if applicable, and complete the steps to make your purchase.
Log into the Online Registration System at https://cityofdelta.perfectmind.com.
After login, click on the “Find an Activity” tab to pre-register for Drop-in Activities and access Registered Programs.
Browse activities by activity category or filter options to narrow your search by activity, age, day, date, and locations.
Search using course number, course name, or keywords in the search field.
Once you find the program or activity you wish to register in, select Register (twice) and then complete the steps to make your purchase
Online registration is available for most of our Drop-In Activities, with the exception of public swims, weight rooms, and public skates.
Registration for these activities opens 72 hours before the start time. For example, Cycle Fit drop-in begins at 9am on Wednesday, registration opens at 9am on Sunday.
On our Drop-In Activities page, activities that allow pre-registration will have a button labelled “Register”. Buttons labelled “More Info” are not available for registration yet (72 hours ahead of time), or if pre-registration is not available.
You can also pre-register over the phone 604-952-3000 or in person.
If you have a City of Delta facility pass (Month, Flex, etc.), the price will default to $0.00 when registering for the Drop-In Activity.
If you are no longer able to attend the Drop-In Activity, please withdraw prior to start time to allow others to participate. You can withdraw online, in person, or over the phone at 604-952-3000.
Waitlists for Drop-In Activities are not available. Keep checking back to see if spots become available!
Online withdrawal is available for our Drop-In Activities at this time.
To withdraw from a Drop-In Activity, follow these instructions
- Login to your account at Delta.ca/OnlineRegistration
- Click on My Info
- Scroll down to “Schedules”
- Click “Switch to List View”
- Find the drop-in you want to withdraw from
- Click “Actions”
- Click “Withdraw” and follow prompts
Yes, you can buy Month, Annual (Delta Residents Only), or Flex passes online.
Login to your account at https://cityofdelta.perfectmind.com, click on “Buy a Facility Pass”, choose your residency, and locate the pass you would like to purchase.
If it is your first time buying a pass (online or in person), you will receive your facility card and have your photo taken upon your first visit to one of our recreation facilities.
Login to your account at https://cityofdelta.perfectmind.com, click on My Info, then select the family member you want to see details on.
Under the family member’s photo, you will see tiles that indicate each one of their passes. You can see when the pass expires or how many flex passes are remaining.
Yes, you can login at Delta.ca/OnlineRegistration.
Depending on the program or activity, you may need to be the age by the start date of a course, end date of a course, or by a certain date; so you may not meet the age restrictions of that specific course.
Ensure that the ages on your account are correct. If you have questions about age restrictions, contact customer service at 604-952-3000 for assistance.
You have successfully registered when you click “Checkout” on the payment screen. You will receive a confirmation email with your registration confirmation and receipt.
If you do not receive an email confirmation, check the family member’s profile to ensure an email address is entered.
You can also view your current registrations by clicking on My Info and navigating to “Schedule”.
After payment is complete, click “Add to Calendar”.
You can also do it from your profile page. From My Info, click on the person registered for the class, scroll to “Schedules”, click “Switch to List View”, locate the program or activity, click “Actions”, click “Add to Calendar”, and follow the prompts.
Click on My Info, navigate to the family member registered, and scroll to “Schedule”. You can view in a calendar format, or click “Switch to List View” to see a listing of courses.
Click My Info, choose the family member you want to see, scroll to “Attendance”, and on the right side of the header, change the drop down menu to “Waitlists Online”.
Refund Policy (effective July 1, 2022)
Seasonal Programs
- Applies to recurring Registered Programs
- A prorated refund is available for any withdrawals prior to the start of the 3rd class. Once the 3rd class starts, no refund will be provided.
Camps, Workshops, and Short Programs
- Applies to Registered Programs that are one week long or less including: Weeklong Camps (Summer Camps, Winter/Spring Break Camps, Kids on Wheels, etc), One Day Programs/Workshops, Birthday Parties, and Pro-D Day Camps
- One week’s notice for full refund must be provided. If less that one week’s notice is given, 50% of the fee will be refunded. If notice is given on or after the start date of the program, no refund will be provided.
Playtime and Before/After School Care
- Applies to Playtime, Preschool, and Awesome Afterschool.
- One calendar month written notice must be given by the last day of the month preceding the final month the child will be enrolled in the program (i.e. withdrawal notice must be received by January 31 if the child will no longer attend as of March 1).
Advanced Aquatics and Advanced Fitness
- Applies to Bronze Star, Bronze Medallion, Bronze Cross, Lifesaving Instructor, National Lifeguard, Pool Operator 1, Pool Operator 2, Standard First Aid, and BCRPA Fitness Modules.
- Withdrawal required one week in advance of course start date to receive a refund. If less than one week’s notice is given, no refund will be provided.
Private Lessons and Personal Training
- Applies to Swimming, Skating, and Personal Training.
- 24 hours cancellation notice required for refund. If less than 24 hours’ notice is given, no refund will be provided.
(Medical and relocation exemptions will be considered if documentation is provided)
Yes, during checkout you will need to enter the gift card number exactly as it’s shown on the card.
You can only use gift cards issued by our NEW Online Registration System. If you have a gift card from prior to June 1st 2022, please visit a recreation centre in person to have it transferred to the new system.
No, we do not offer gymnastics activities at any of our facilities.
Facility Booking Questions
Some facilities do offer options for booking a pool. To enquire about booking a pool, please call 604-946-3301 or 604-952-3079.
Some facilities do offer gym booking options. To enquire about booking a sheet of ice or arena including specific pricing information, please call 604-952-3026 or 604-952-3081.
To enquire about booking a sheet of ice or arena including specific pricing information, please call 604-952-3026 or 604-952-3061.
In the City of Delta, our goal is to ensure equitable distribution of permits for regulation-sized sports fields. This approach maximizes public access to these fields while striving to provide teams and leagues with consistent locations for their scheduled activities.
To maintain fairness in the allocation of sports fields for organized play, any team or league wishing to use a field must acquire a Permit.
To book a field, please email parkbookings@delta.ca or call 604-946-3308.
Informal use and pick-up games do not necessitate a permit, offering a more flexible option for casual play of outdoor sports.
Managing Your Online Account
No, our old online recreation registration system is not linked in any way to the new system.
You will need to create a new account with your preferred email address and create a new password.
Alternatively, you can call 604-952-3000 or visit any of our customer service desks for assistance with account creation.
Visit Delta.ca/AccountCreation to access the login page.
Click on “Forgot password?”, enter your email address, click “Reset password”, and you will receive an email with instructions on how to reset your password.
If you do not receive the password reset email after a few minutes, please call 604-952-3000 for assistance.
If you receive a notification that you are locked out, please call 604-952-3000 for assistance.
Yes, you can login, add, and update many areas of your account information, including:
- Emergency contacts
- Important medical information
- Phone numbers, mailing address
- Add a credit card to your account for easier checkout
To see your information, login, select My Info, click on the family member you would like to update, and select “Edit”.
If you have entered a birthday incorrectly, please visit one of our recreation facilities for assistance.
You can add or remove family members by calling 604-952-3000 or visiting one of our recreation facilities.
Please call 604-952-3000 or visit one of our recreation facilities to have Customer Service activate their login.
The family member will be able to register themselves online with their individual login.
As the primary account holder, you can still register and view schedules, transactions, etc. for that family member.
Login to your account at https://cityofdelta.perfectmind.com, click on My Info, select a family member, and you can see any shared credit available on the right side of the screen.
Only the primary contact can view, access, and register all family members. If you need assistance determining who the primary contact is, please call 604-952-3000.
Alternatively, your family members may not have been added to your account, call 604-952-3000 or visit any of our recreation facilities to have customer service add them to your account.
In order to add someone who has already created their account to your family account, please call 604-952-3000.
Miscellaneous Questions
Google Chrome is the optimal browser for our Online Registration system for desktop computers.
Mobile users may find it easier to navigate using Safari.
It is recommended to register online when possible as our recreation centres experience high call volume when registration opens.
You can conveniently keep credit card information on file (if you choose to) so you don’t have to fill it out each time.
On registration opening days, be prepared ahead of time!
- Search the courses offered, write down course ID numbers of programs you want to register in
- Ensure you have created individual profiles for any family members you plan to register into a program
- Login prior to when registration opens
- Have the page open to the program you want to first register in, refresh when the time hits, click register, follow through the prompts (attendees, questionnaires), and at the review page, you can return to the landing page to add your next course
- Search by course number, or keyword for additional programs you would like to register in
- There is a 10 minute hold timer – your spot(s) will be released if you are inactive for 10 minutes.
When waitlists are available, join the waitlist! You will be contacted if a spot becomes available.
Service Updates
As part of the launch of the new Online Registration system, the City of Delta has updated some of its policies and procedures in regards to registration for recreation and cultural programs and activities.
Refund Policy (effective July 1, 2022)
Seasonal Programs
- Applies to recurring Registered Programs
- Prorated refund is available for any withdrawals prior to the start of the 3rd class. Once the 3rd class starts, no refund will be provided.
Camps, Workshops, and Short Programs
- Applies to Registered Programs that are one week long or less including: Weeklong Camps (Summer Camps, Winter/Spring Break Camps, Kids on Wheels, etc), One Day Programs/Workshops, Birthday Parties, and Pro-D Day Camps
- One week’s notice for full refund must be provided. If less that one week’s notice is given, 50% of the fee will be refunded. If notice is given on or after the start date of the program, no refund will be provided.
Playtime and Before/After School Care
- Applies to Playtime, Preschool, and Awesome Afterschool.
- One calendar month written notice must be given by the last day of the month preceding the final month the child will be enrolled in the program (i.e. withdrawal notice must be received by January 31 if the child will no longer attend as of March 1).
Advanced Aquatics and Advanced Fitness
- Applies to Bronze Star, Bronze Medallion, Bronze Cross, Lifesaving Instructor, National Lifeguard, Pool Operator 1, Pool Operator 2, Standard First Aid, and BCRPA Fitness Modules.
- Withdrawal required one week in advance of course start date to receive a refund. If less than one week’s notice is given, no refund will be provided.
Private Lessons and Personal Training
- Applies to Swimming, Skating, and Personal Training.
- 24 hours cancellation notice required for refund. If less than 24 hours’ notice is given, no refund will be provided.
(Medical and relocation exemptions will be considered if documentation is provided)
72 hours before the drop-in activity start time, you can register online, over the phone, or in person.
Public Swims, Weight Room, and Public Skate Drop-In Activities are not available for pre-registration and accept on-site admission/facility passes only.
Waitlists for Drop-In Activities are not available. Keep checking back to see if any spots become available!
If you are no longer able to attend the Drop-In Activity, please withdraw prior to start time to allow others to participate. You can withdraw online, in person, or over the phone at 604-952-3000. Please refer to the video tutorials for step-by-step instructions on how to withdrawal from a drop-in.
Notification about program changes and/or cancellations will be primarily by email. Please ensure that you have a valid email address on each family member’s profile. (We recommend having the primary email address on each child dependent in your family).