Online Registration | City of Delta

Delta's new Online Registration System is your portal to an active lifestyle!

In May 2022, the City of Delta is introducing a new cloud-based, online registration system. This software will replace the current CLASS system and provide a better method for residents to access parks, recreation and cultural services.

This system will provide a user-friendly online interface that allows customers to register for activities and manage individual and/or family accounts.

Create Your New Online Registration Account

Features

Users should expect a variety of new and helpful features making account management as seamless as possible, including:

easy online registration, with a user-friendly search and filter function for all activities;
connecting accounts to support tracking of individual activities and schedules of each family member;
online record-keeping for all individual receipts, schedules, and contracts;
a safe and secure manner to make payments; and
an accessible mobile interface.

Important Dates

May 16: Customers can begin creating accounts online. All customers must create a new account in the system.
May 30-June 5: Soft launch of the new online registration system. Staff will assist customers with new account creation in-person and over the phone.
June 6: Customers can begin scanning into the new system. Facility passes and drop-in admissions will be processed in the new system and new facility cards will be issued. Pre-registration will be available online, over the phone, and in-person for most drop-in activities.
August 2022: Registration for Fall 2022 programs in the new online registration system.
September 2022: All facility bookings will be booked through the new registration system.

Check back often to stay informed about Delta’s Online Registration System. Coming soon: tutorial videos and FAQs.

Video Tutorials

Need help navigating the new online registration system? Our Delta staff are ready to help walk you through any questions you may have about the new software!

Frequently Asked Questions

Overall Information

Delta’s previous registration system was no longer supported by the vendor so we have moved to a new system. Our new system is modern, user friendly, and adaptive.
Some new features of our Online Registration system:
- Simple login using your email address and a password you choose
- Search thousands of programs and events quickly with more search and filter options
- Manage your family's schedule with a personalized calendar view of registrations
- Add Registered Programs and Drop-In Activities to your iOS, Google, and Outlook calendars

Managing Your Account

Visit Delta.ca/AccountCreation to access the login page.
Click on “Forgot password?”, enter your email address, click “Reset password”, and you will receive an email with instructions on how to reset your password.
If you do not receive the password reset email after a few minutes, please call 604-952-3000 for assistance.
If you receive a notification that you are locked out, please call 604-952-3000 for assistance.
Yes, you can login, add, and update many areas of your account information, including:
- Emergency contacts
- Important medical information
- Phone numbers, mailing address
- Add a credit card to your account for easier checkout
To see your information, login, select My Info, click on the family member you would like to update, and select “Edit”.
If you have entered a birthday incorrectly, please visit one of our recreation facilities for assistance.
Yes, when adding a family member, you can add their email address in their account profile if you would like them to be able to login directly to their individual profile.
- You then need to contact 604-952-3000 to have customer service activate their individual login
- The family member will be able to register themselves online with their individual login
As the primary account holder, you can still register and view schedules, transactions, etc. for that family member.

Activity Related Questions

Click on the applicable link below, and there are several ways of finding information:
- Keyword, course number, or course name search if you know exactly what you’re looking for
- Choose a genre of program (Sports, Arts, Fitness) to start narrowing programs down
- Use search filters on the left to narrow down age, location, dates
View Drop-In Activities
View Spring & Summer Registered Programs
View our Fall Registered Programs (coming July 2022)
There are landing pages for both Drop-In Activities and Registered Programs (coming July 2022).
From the landing page, you can select the activity categories or filter options to narrow your search by activity, dates, ages, times, locations, or you can use the course number or course name in the search field.
Once you find the program or activity you wish to register into, select “More Information” twice until you get to Login page.
Login, or create an account if applicable, and complete the steps to make your purchase.
After login, click on the “Find an Activity” tab to pre-register for Drop-in Activities and access Registered Programs.
Browse activities by activity category or filter options to narrow your search by activity, age, day, date, and locations.
Search using course number, course name, or keywords in the search field.
Once you find the program or activity you wish to register in, select Register (twice) and then complete the steps to make your purchase
Online registration is available for most of our Drop-In Activities, with the exception of public swims, weight rooms, and public skates.
Registration for these activities opens 72 hours before the start time. For example, Cycle Fit drop-in begins at 9am on Wednesday, registration opens at 9am on Sunday.
On our Drop-In Activities page, activities that allow pre-registration will have a button labelled “Register”. Buttons labelled “More Info” are not available for registration yet (72 hours ahead of time), or if pre-registration is not available.
You can also pre-register over the phone 604-952-3000 or in person.
If you have a City of Delta facility pass (Month, Flex, etc.), the price will default to $0.00 when registering for the Drop-In Activity.
If you are no longer able to attend the Drop-In Activity, please withdraw prior to start time to allow others to participate. You can withdraw online, in person, or over the phone at 604-952-3000.
Waitlists for Drop-In Activities are not available. Keep checking back to see if spots become available!
Online withdrawal is available for our Drop-in Activities at this time.
To withdraw from a Drop-In Activity, follow these instructions:
- Login to your account at Delta.ca/OnlineRegistration
- Click on My Info
- Scroll down to “Schedules”
- Click "Switch to List View"
- Find the drop-in you want to withdraw from
- Click "Actions"
- Click "Withdraw" and follow prompts
Refund Policy (effective July 1, 2022)
Seasonal Programs
- Applies to recurring Registered Programs
- A prorated refund is available for any withdrawals prior to the start of the 3^rd class. Once the 3^rd class starts, no refund will be provided.
Camps, Workshops, and Short Programs
- Applies to Registered Programs that are one week long or less including: Weeklong Camps (Summer Camps, Winter/Spring Break Camps, Kids on Wheels, etc), One Day Programs/Workshops, Birthday Parties, and Pro-D Day Camps
- One week’s notice for full refund must be provided. If less that one week’s notice is given, 50% of the fee will be refunded. If notice is given on or after the start date of the program, no refund will be provided.
Playtime and Before/After School Care
- Applies to Playtime, Preschool, and Awesome Afterschool.
- One calendar month written notice must be given by the last day of the month preceding the final month the child will be enrolled in the program (i.e. withdrawal notice must be received by January 31 if the child will no longer attend as of March 1).
Advanced Aquatics and Advanced Fitness
- Applies to Bronze Star, Bronze Medallion, Bronze Cross, Lifesaving Instructor, National Lifeguard, Pool Operator 1, Pool Operator 2, Standard First Aid, and BCRPA Fitness Modules.
- Withdrawal required one week in advance of course start date to receive a refund. If less than one week’s notice is given, no refund will be provided.
Private Lessons and Personal Training
- Applies to Swimming, Skating, and Personal Training.
- 24 hours cancellation notice required for refund. If less than 24 hours’ notice is given, no refund will be provided.
(Medical and relocation exemptions will be considered if documentation is provided)

Registration Tips

Google Chrome is the optimal browser for our Online Registration system for desktop computers.

Mobile users may find it easier to navigate using Safari.

It is recommended to register online when possible as our recreation centres experience high call volume when registration opens.

You can conveniently keep credit card information on file (if you choose to) so you don’t have to fill it out each time.

On registration opening days, be prepared ahead of time!

Search the courses offered, write down course ID numbers of programs you want to register in
Ensure you have created individual profiles for any family members you plan to register into a program
Login prior to when registration opens
Have the page open to the program you want to first register in, refresh when the time hits, click register, follow through the prompts (attendees, questionnaires), and at the review page, you can return to the landing page to add your next course
Search by course number, or keyword for additional programs you would like to register in
There is a 10 minute hold timer – your spot(s) will be released if you are inactive for 10 minutes.

When waitlists are available, join the waitlist! You will be contacted if a spot becomes available.

Service Updates

As part of the launch of the new Online Registration system, the City of Delta has updated some of its policies and procedures in regards to registration for recreation and cultural programs and activities.

Refund Policy (effective July 1, 2022)

Seasonal Programs

Applies to recurring Registered Programs
Prorated refund is available for any withdrawals prior to the start of the 3^rd class. Once the 3^rd class starts, no refund will be provided.

Camps, Workshops, and Short Programs

Applies to Registered Programs that are one week long or less including: Weeklong Camps (Summer Camps, Winter/Spring Break Camps, Kids on Wheels, etc), One Day Programs/Workshops, Birthday Parties, and Pro-D Day Camps
One week’s notice for full refund must be provided. If less that one week’s notice is given, 50% of the fee will be refunded. If notice is given on or after the start date of the program, no refund will be provided.

Playtime and Before/After School Care

Applies to Playtime, Preschool, and Awesome Afterschool.
One calendar month written notice must be given by the last day of the month preceding the final month the child will be enrolled in the program (i.e. withdrawal notice must be received by January 31 if the child will no longer attend as of March 1).

Advanced Aquatics and Advanced Fitness

Applies to Bronze Star, Bronze Medallion, Bronze Cross, Lifesaving Instructor, National Lifeguard, Pool Operator 1, Pool Operator 2, Standard First Aid, and BCRPA Fitness Modules.
Withdrawal required one week in advance of course start date to receive a refund. If less than one week’s notice is given, no refund will be provided.

Private Lessons and Personal Training

Applies to Swimming, Skating, and Personal Training.
24 hours cancellation notice required for refund. If less than 24 hours’ notice is given, no refund will be provided.

(Medical and relocation exemptions will be considered if documentation is provided)

Effective June 6, patrons are able to pre-register for most Drop-In Activities! 72 hours before the drop-in activity start time, you can register online, over the phone, or in person.
Many Aquatics, Arenas, Arts, Fitness, Community Recreation, and Sports drop-ins are available to pre-register for, with the exception of Public Swims, Weight Room, and Public Skates – which will be accepting on-site admission/facility passes only.
Waitlists for Drop-In Activities are not available. Keep checking back to see if any spots become available!
If you are no longer able to attend the Drop-In Activity, please withdraw prior to start time to allow others to participate. You can withdraw online, in person, or over the phone at 604-952-3000. Please refer to the video tutorials for step-by-step instructions on how to withdrawal from a drop-in.
Follow our City of Delta social media accounts, and visit Delta.ca/OnlineRegistration for information, FAQs, and timelines.
You can create your online account as of May 16, 2022.
Once you’ve created your account, Parks, Recreation & Culture staff will be transferring your flex or month/annual passes into our new system.
As of June 6, all our Drop-In Activities, Facility Passes, and Point of Sale items will be processed through the new Online Registration System (online and in person).
If you have a Delta pass, you will be issued a new facility card on your first visit to a recreation facility.
For Drop-In Activities June 6 onwards, you can register online, over the phone, or in person 72 hours before a drop-in starts.
You can also purchase Facility Passes online as of June 6.
SUMMER 2022 program registrations will still be processed through our previous registration system at deltareg.ca
Fall 2022 registration will be processed through the new Online Registration System. Registration opens August 3 & 4 for Delta Residents and August 17 for Non-Delta Residents.
Delta staff have been working on refunding account credits over the past several months. If you had an account credit in our old system and were contacted by customer service, you should have received a cheque in the mail.
If you did not receive a cheque, or need to clarify where your credit went, please contact customer service at 604-952-3000.
As of September, all Program Registrations will be in our new Online Registration System. At that time, if you have any credits on your account in the old system, you can request a cheque or request to transfer the credit into the new system.
Customer Service Representatives will be attempting to reach anyone with a credit on their account, provided current contact information is available. You will have until June 1, 2024 to request that your account credit be refunded or transferred to the new system.