Online Registration

Online Registration

Delta's new Online Registration System is your portal to an active lifestyle!

In May 2022, the City of Delta is introducing a new cloud-based, online registration system. This software will replace the current CLASS system and provide a better method for residents to access parks, recreation and cultural services.

This system will provide a user-friendly online interface that allows customers to register for activities and manage individual and/or family accounts.

Create Your New Online Registration Account

Features

Users should expect a variety of new and helpful features making account management as seamless as possible, including:

  • easy online registration, with a user-friendly search and filter function for all activities;
  • connecting accounts to support tracking of individual activities and schedules of each family member;
  • online record-keeping for all individual receipts, schedules, and contracts;
  • a safe and secure manner to make payments; and
  • an accessible mobile interface. 

Important Dates

  • May 16: Customers can begin creating accounts online.  All customers must create a new account in the system.
  • May 30-June 5: Soft launch of the new online registration system.  Staff will assist customers with new account creation in-person and over the phone.
  • June 6:  Customers can begin scanning into the new system.  Facility passes and drop-in admissions will be processed in the new system and new facility cards will be issued. Pre-registration will be available online, over the phone, and in-person for most drop-in activities.
  • August 2022: Registration for Fall 2022 programs in the new online registration system.
  • September 2022: All facility bookings will be booked through the new registration system. 

Check back often to stay informed about Delta’s Online Registration System.  Coming soon: tutorial videos and FAQs.

Video Tutorials

Need help navigating the new online registration system? Our Delta staff are ready to help walk you through any questions you may have about the new software!

Frequently Asked Questions

Overall Information

Managing Your Account

Activity Related Questions

Registration Tips

Google Chrome is the optimal browser for our Online Registration system for desktop computers.

Mobile users may find it easier to navigate using Safari.

It is recommended to register online when possible as our recreation centres experience high call volume when registration opens.

You can conveniently keep credit card information on file (if you choose to) so you don’t have to fill it out each time.

On registration opening days, be prepared ahead of time!

  • Search the courses offered, write down course ID numbers of programs you want to register in
  • Ensure you have created individual profiles for any family members you plan to register into a program
  • Login prior to when registration opens
  • Have the page open to the program you want to first register in, refresh when the time hits, click register, follow through the prompts (attendees, questionnaires), and at the review page, you can return to the landing page to add your next course
  • Search by course number, or keyword for additional programs you would like to register in
  • There is a 10 minute hold timer – your spot(s) will be released if you are inactive for 10 minutes.

When waitlists are available, join the waitlist! You will be contacted if a spot becomes available.

Service Updates

As part of the launch of the new Online Registration system, the City of Delta has updated some of its policies and procedures in regards to registration for recreation and cultural programs and activities.

Refund Policy (effective July 1, 2022)

Seasonal Programs

  • Applies to recurring Registered Programs
  • Prorated refund is available for any withdrawals prior to the start of the 3rd class. Once the 3rd class starts, no refund will be provided.

Camps, Workshops, and Short Programs

  • Applies to Registered Programs that are one week long or less including: Weeklong Camps (Summer Camps, Winter/Spring Break Camps, Kids on Wheels, etc), One Day Programs/Workshops, Birthday Parties, and Pro-D Day Camps
  • One week’s notice for full refund must be provided. If less that one week’s notice is given, 50% of the fee will be refunded. If notice is given on or after the start date of the program, no refund will be provided.

Playtime and Before/After School Care

  • Applies to Playtime, Preschool, and Awesome Afterschool.
  • One calendar month written notice must be given by the last day of the month preceding the final month the child will be enrolled in the program (i.e. withdrawal notice must be received by January 31 if the child will no longer attend as of March 1).

Advanced Aquatics and Advanced Fitness

  • Applies to Bronze Star, Bronze Medallion, Bronze Cross, Lifesaving Instructor, National Lifeguard, Pool Operator 1, Pool Operator 2, Standard First Aid, and BCRPA Fitness Modules.
  • Withdrawal required one week in advance of course start date to receive a refund. If less than one week’s notice is given, no refund will be provided.

Private Lessons and Personal Training

  • Applies to Swimming, Skating, and Personal Training.
  • 24 hours cancellation notice required for refund. If less than 24 hours’ notice is given, no refund will be provided.

(Medical and relocation exemptions will be considered if documentation is provided)