Frequently Asked Questions
You can register for courses online, pre-register and withdraw for Drop-In Activities, purchase facility passes, view your family’s program schedules, view activity outcomes (grades), and view financial history.
Yes, you can create your account online as long as you do not already have an account. Visit delta.ca/AccountCreation
Visit Delta.ca/AccountCreation, click “Signup” and follow the prompts. You will be sent a temporary password from firstname.lastname@example.org. Click on the link to create your own secure password.
You will be able to add family members once your primary account is created.
You can also create your account by calling 604-952-3000 or visiting one of our recreation facilities in person.
Our Online Registration system requires an email address to have an online account and register online.
However, you can still create an account and register by calling 604-952-3000 or visiting one of our recreation facilities in person.
No, you can still search for programs and see availability without an account, however, you will need to have online access to register for programs and activities.
Click the links below to view Drop-In Activity and Registered Program information:
View our Fall Registered Programs (coming July 2022)
Effective June 6, 2022, you can pre-register for Drop-In Activities 72 hours before the start time. Click Here to view available drop-ins.
Select the Drop-In Activity you want to attend, click “Register” and it will prompt you to login or sign up.
The system meets industry standard security certification including PCI-DSS Level 1 for credit card data and TLS 1.2 over HTTPS for account protection. Please ensure you use a strong password on your account and do not share your account information with anyone. For more details on system security, please visit http://www.perfectmind.com/security.
You can visit us in person and purchase account credit to be applied onto your account.
Once the credit is applied to your account, you will be able to register and use your account credit to make payment. Please ensure you have enough account credit available to cover the full cost of your registration(s).
Delta’s previous registration system was no longer supported by the vendor so we have moved to a new system. Our new system is modern, user friendly, and adaptive.
Some new features of our Online Registration system:
- Simple login using your email address and a password you choose
- Search thousands of programs and events quickly with more search and filter options
- Manage your family's schedule with a personalized calendar view of registrations
- Add Registered Programs and Drop-In Activities to your iOS, Google, and Outlook calendars
Yes, you can create an account and register online regardless of where you live.
Yes, you can register online from any computer, phone, or tablet any time of day.
Chrome is the optimal browser to use on a desktop computer.
Mobile users may find it easier to navigate using Safari.
Managing Your Account
No, our old system is not linked in any way to the new registration system.
You will need to create a new account with your preferred email address and create a new password. Alternatively, you can call 604-952-3000 or visit any of our customer service desks for assistance with account creation.
Visit Delta.ca/AccountCreation to access the login page.
Click on “Forgot password?”, enter your email address, click “Reset password”, and you will receive an email with instructions on how to reset your password.
If you do not receive the password reset email after a few minutes, please call 604-952-3000 for assistance.
If you receive a notification that you are locked out, please call 604-952-3000 for assistance.
Yes, you can login, add, and update many areas of your account information, including:
- Emergency contacts
- Important medical information
- Phone numbers, mailing address
- Add a credit card to your account for easier checkout
To see your information, login, select My Info, click on the family member you would like to update, and select “Edit”.
If you have entered a birthday incorrectly, please visit one of our recreation facilities for assistance.
Yes, you can add family members.
When adding child dependents, please include the primary contact’s email address, as we will be using email as our primary form of communication regarding program and activity changes and cancellations.
If you need someone removed from your account, please call 604-952-3000.
Yes, when adding a family member, you can add their email address in their account profile if you would like them to be able to login directly to their individual profile.
- You then need to contact 604-952-3000 to have customer service activate their individual login
- The family member will be able to register themselves online with their individual login
As the primary account holder, you can still register and view schedules, transactions, etc. for that family member.
Login to your account, click on My Info, select a family member, and you can see any shared credit available on the right side of the screen.
Only the primary contact can view, access, and register all family members. If you need assistance determining who the primary contact is, please call 604-952-3000.
Alternatively, if you just created your account, you may not have added your family members yet.
In order to add someone who has already created their account to your family account, please call 604-952-3000.
Activity Related Questions
Click on the applicable link below, and there are several ways of finding information:
- Keyword, course number, or course name search if you know exactly what you’re looking for
- Choose a genre of program (Sports, Arts, Fitness) to start narrowing programs down
- Use search filters on the left to narrow down age, location, dates
View our Fall Registered Programs (coming July 2022)
There are landing pages for both Drop-In Activities and Registered Programs (coming July 2022).
From the landing page, you can select the activity categories or filter options to narrow your search by activity, dates, ages, times, locations, or you can use the course number or course name in the search field.
Once you find the program or activity you wish to register into, select “More Information” twice until you get to Login page.
Login, or create an account if applicable, and complete the steps to make your purchase.
After login, click on the “Find an Activity” tab to pre-register for Drop-in Activities and access Registered Programs.
Browse activities by activity category or filter options to narrow your search by activity, age, day, date, and locations.
Search using course number, course name, or keywords in the search field.
Once you find the program or activity you wish to register in, select Register (twice) and then complete the steps to make your purchase
Online registration is available for most of our Drop-In Activities, with the exception of public swims, weight rooms, and public skates.
Registration for these activities opens 72 hours before the start time. For example, Cycle Fit drop-in begins at 9am on Wednesday, registration opens at 9am on Sunday.
On our Drop-In Activities page, activities that allow pre-registration will have a button labelled “Register”. Buttons labelled “More Info” are not available for registration yet (72 hours ahead of time), or if pre-registration is not available.
You can also pre-register over the phone 604-952-3000 or in person.
If you have a City of Delta facility pass (Month, Flex, etc.), the price will default to $0.00 when registering for the Drop-In Activity.
If you are no longer able to attend the Drop-In Activity, please withdraw prior to start time to allow others to participate. You can withdraw online, in person, or over the phone at 604-952-3000.
Waitlists for Drop-In Activities are not available. Keep checking back to see if spots become available!
Online withdrawal is available for our Drop-in Activities at this time.
To withdraw from a Drop-In Activity, follow these instructions:
- Login to your account at Delta.ca/OnlineRegistration
- Click on My Info
- Scroll down to “Schedules”
- Click "Switch to List View"
- Find the drop-in you want to withdraw from
- Click "Actions"
- Click "Withdraw" and follow prompts
Yes, you can buy Month, Annual (Delta Residents Only), or Flex passes online.
Login to your account, click on “Buy a Facility Pass”, choose your residency, and locate the pass you would like to purchase.
If it is your first time buying a pass (online or in person), you will receive your facility card and have your photo taken upon your first visit to one of our recreation facilities.
Login to your account, click on My Info, then select the family member you want to see details on.
Under the family member’s photo, you will see tiles that indicate each one of their passes. You can see when the pass expires or how many flex passes are remaining.
Depending on the program or activity, you may need to be the age by the start date of a course, end date of a course, or by a certain date; so you may not meet the age restrictions of that specific course.
Ensure that the ages on your account are correct. If you have questions about age restrictions, contact customer service at 604-952-3000 for assistance.
You have successfully registered when you click “Checkout” on the payment screen. You will receive a confirmation email with your registration confirmation and receipt.
If you do not receive an email confirmation, check the family member’s profile to ensure an email address is entered.
You can also view your current registrations by clicking on My Info and navigating to “Schedule”.
After payment is complete, click “Add to Calendar”.
You can also do it from your profile page. From My Info, click on the person registered for the class, scroll to “Schedules”, click “Switch to List View”, locate the program or activity, click “Actions”, click “Add to Calendar”, and follow the prompts.
Click on My Info, navigate to the family member registered, and scroll to “Schedule”. You can view in a calendar format, or click “Switch to List View” to see a listing of courses.
Click My Info, choose the family member you want to see, scroll to “Attendance”, and on the right side of the header, change the drop down menu to “Waitlists Online”.
Refund Policy (effective July 1, 2022)
- Applies to recurring Registered Programs
- A prorated refund is available for any withdrawals prior to the start of the 3rd class. Once the 3rd class starts, no refund will be provided.
Camps, Workshops, and Short Programs
- Applies to Registered Programs that are one week long or less including: Weeklong Camps (Summer Camps, Winter/Spring Break Camps, Kids on Wheels, etc), One Day Programs/Workshops, Birthday Parties, and Pro-D Day Camps
- One week’s notice for full refund must be provided. If less that one week’s notice is given, 50% of the fee will be refunded. If notice is given on or after the start date of the program, no refund will be provided.
Playtime and Before/After School Care
- Applies to Playtime, Preschool, and Awesome Afterschool.
- One calendar month written notice must be given by the last day of the month preceding the final month the child will be enrolled in the program (i.e. withdrawal notice must be received by January 31 if the child will no longer attend as of March 1).
Advanced Aquatics and Advanced Fitness
- Applies to Bronze Star, Bronze Medallion, Bronze Cross, Lifesaving Instructor, National Lifeguard, Pool Operator 1, Pool Operator 2, Standard First Aid, and BCRPA Fitness Modules.
- Withdrawal required one week in advance of course start date to receive a refund. If less than one week’s notice is given, no refund will be provided.
Private Lessons and Personal Training
- Applies to Swimming, Skating, and Personal Training.
- 24 hours cancellation notice required for refund. If less than 24 hours’ notice is given, no refund will be provided.
(Medical and relocation exemptions will be considered if documentation is provided)
Yes, during checkout you will need to enter the gift card number exactly as it’s shown on the card.
You can only use gift cards issued by our NEW Online Registration System. If you have a gift card from prior to June 1st 2022, please visit a recreation centre in person to have it transferred to the new system.
Effective June 6, patrons are able to pre-register for most Drop-In Activities! 72 hours before the drop-in activity start time, you can register online, over the phone, or in person.
Many Aquatics, Arenas, Arts, Fitness, Community Recreation, and Sports drop-ins are available to pre-register for, with the exception of Public Swims, Weight Room, and Public Skates – which will be accepting on-site admission/facility passes only.
Waitlists for Drop-In Activities are not available. Keep checking back to see if any spots become available!
If you are no longer able to attend the Drop-In Activity, please withdraw prior to start time to allow others to participate. You can withdraw online, in person, or over the phone at 604-952-3000. Please refer to the video tutorials for step-by-step instructions on how to withdrawal from a drop-in.
Notification about program changes and/or cancellations will be primarily by email. Please ensure that you have a valid email address on each family member’s profile. (We recommend having the primary email address on each child dependent in your family).
The old system has been used since 1994 and has accumulated thousands of accounts. Many of these accounts are obsolete or incomplete.
To ensure that we have current and accurate information into our new Online Registration System, we are asking everyone to create a new account with current information.
Follow our City of Delta social media accounts, and visit Delta.ca/OnlineRegistration for information, FAQs, and timelines.
You can create your online account as of May 16, 2022.
Once you’ve created your account, Parks, Recreation & Culture staff will be transferring your flex or month/annual passes into our new system.
As of June 6, all our Drop-In Activities, Facility Passes, and Point of Sale items will be processed through the new Online Registration System (online and in person).
If you have a Delta pass, you will be issued a new facility card on your first visit to a recreation facility.
For Drop-In Activities June 6 onwards, you can register online, over the phone, or in person 72 hours before a drop-in starts.
You can also purchase Facility Passes online as of June 6.
SUMMER 2022 program registrations will still be processed through our previous registration system at deltareg.ca
Fall 2022 registration will be processed through the new Online Registration System. Registration opens August 3 & 4 for Delta Residents and August 17 for Non-Delta Residents.
Once you have made your account, Delta staff will transfer your passes into the new Online Registration System at your next visit.
If you are having difficulty getting your pass transferred to your new account, please contact customer service at 604-952-3000.
You will have until June 1, 2024 to request that your passes to be transferred to the new system.
Delta staff have been working on refunding account credits over the past several months. If you had an account credit in our old system and were contacted by customer service, you should have received a cheque in the mail.
If you did not receive a cheque, or need to clarify where your credit went, please contact customer service at 604-952-3000.
As of September, all Program Registrations will be in our new Online Registration System. At that time, if you have any credits on your account in the old system, you can request a cheque or request to transfer the credit into the new system.
Customer Service Representatives will be attempting to reach anyone with a credit on their account, provided current contact information is available. You will have until June 1, 2024 to request that your account credit be refunded or transferred to the new system.
Yes, you can get a prorated refund. Please call 604-952-3000, or visit us in person. It will be refunded to your credit card if still active, or you will receive a cheque. The Customer Service Representative will confirm your mailing address when you speak to them.
They will be transferred like for like. If you had 5 adult punches left, they will be transferred to 5 Non-Delta Resident Flex Pass punches.
If you have Family Punch Passes left, they will be transferred to Flex Passes in the age category (or combination of age categories) of your choice. Customer Service will be able to assist you based on how you would like them transferred.
The card itself will not be valid, however we will transfer it into our new registration system and apply it as an account credit on your new account.
Our Customer Service Representatives would be happy to assist you with questions at 604-952-3000.