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Customer service at the City of Delta is guided by the following principles: 

• Equity: Customer correspondence will be addressed fairly and impartially. 
• Respect: Staff will treat all customers with respect, and the City expects all customers to treat staff with respect.
• Professionalism: Customer correspondence will be routed to staff with the specific expertise required to provide a competent and accurate response. 
• Accessibility: the City strives to remove barriers that inhibit customers from submitting their correspondence, in part, by offering a variety of ways customers can contact the City.   
• Consistency: the management of customer correspondence will be standardized across the City, creating a consistent and predictable customer service experience. 

One of our main goals is to help you find the correct staff department based on the nature of their inquiry. Please review the table below and find the appropriate staff contact based on the subject of your inquiry. Alternatively, you can submit a ticket through our DeltaConnect App here.